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The 5 Stages Of Getting Fired.

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A bevy of managers and business owners frequently ask me how to fire someone. I walk them carefully through the ethical and legal minefield (have your HR rep there and don’t say too much), while helping them with the emotional side of it (it’s never easy).

WHAT ABOUT THE OTHER SIDE OF THE TABLE?

How did the person being fired get there?

Here are five reasons why you’re on the receiving end of the last meeting you’ll ever have with your company or your client (for business owners):

Stage 1: You didn’t communicate/listen very well.

You find your boss/client messages are mixed — they are getting frustrated with you more often. You think things are going swimmingly, but every interaction is misconstrued, they aren’t happy and you don’t know why.

Bottom line — don’t wait for them — you need to change your communication patterns to your boss/client. Many people try to blame the other party and wait patiently for them to change. Sorry pal — the onus is all on you.

Stage 2: You didn’t keep your eyes open.

Things that have never changed begin to change all around you. Timing, deliverables, behavior, people and things pop in at the most inauspicious moment. You are frequently thrown off your game by changes from your boss/client — and you blame them.

Stop, step back, and survey the situation. What’s really happening here? Sometimes it’s just a subtle change, a small alteration from your boss/client. But it could have deeper ramifications. Keep your eyes open and more importantly, your mind open. Most people shut down or disregard these subtle changes (to their detriment).

Stage 3: You lost your motivation and enthusiasm.

Working with your boss/client becomes a chore — the machine isn’t running as smooth as it used to. You start to blame them and begin to pull back — you don’t deliver on time, you miss deadlines, the quality of your work isn’t up to par.

This is the ‘tipping point’ stage. Only you can increase/decrease your motivation and enthusiasm. If you begin to pull back, your boss/client is going to notice and start to wonder if you really want your job/business. Start re-energizing your attention to the job at hand or things will precipitously slide in a downward direction.

Stage 4: You let logistical issues get in the way.

You begin missing appointments/meetings. You are late. You forgot key deliverables. You miss opportunities. You say the wrong things. Your car doesn’t start. But it’s not your fault.

These are all indicators to your boss/client that you are beginning not to really pay attention and care about the business. As much as you protest, they are clear indicators you are actively pulling back into a position that is a lose-lose for you.

Stage 5: You stopped caring.

I call this the ‘shoot me now’ stage. At this point all is probably lost — you’re just waiting for the knife in the back. You don’t really care about your work/service, your comments are usually negative (or tinged with sarcasm), and going to work is about as much fun as a root canal.

You need to make a decision — do the right thing and quit or drop to your knees, beg forgiveness — and repent. This is your last hail mary pass — it might work or not. Don’t be surprised if your boss/client doesn’t buy it — you’ve let it get too far.

Has this ever happened to you? What did you do to change your situation?

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. Do you see one of your people in this situation? Are you in this situation? Let’s talk. I’ve worked with a number of my clients on this specific topic — and we developed a successful strategy to turn things around. If you’re not a client . . . pick up the phone and call me — I have one complimentary session left this month. It will probably disappear by next week.

The post The 5 Stages Of Getting Fired. appeared first on Rich Gee Group.


3 Tips To De-Complexify Your Life.

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Okay, ‘Complexify’ is not a real word. 

But it should be. Because we all complexify our lives, our careers, and our relationships with excess baggage.

Most of my time in corporate and coaching is spent wading through this morass of baggage to get to that shiny nugget of an idea.

For years, I was the one in the meeting trying to understand a needlessly complex presentation or product. All because the presenter was trying to impress their audience by making the communication more complex. They used lots of big words. Volumes of charts. Slide upon slide of bullets.

So here are my commandments:

1. Complex communication is lazy. Usually, if people complexify their presentation, it’s because they haven’t thought the entire presentation through. They haven’t put themselves in the audience’s seat to view the presentation. In fact they add slides, graphs, bullets, and garbage to their communication because they are afraid of missing anything — so they just add everything. It’s like going on a trip — you’re afraid of not having the right clothes — so you bring them all.

Easy Fix: Edit, edit, edit. You need to revise constantly with an eye to shortening your communication – make it more concise – keep it clean and simple.

2. Complex communication doesn’t make you look smarter. So many executives and business owners try to be clever with their communication. They feel their college and grad school education is best portrayed with a complex and mellifluous vocabulary. The more the better. They will happily drop a report or presentation with 75 slides to give the effect they are a hard worker — just like in school when they dropped a 20 page paper on the teacher’s desk. I’m not advocating ‘dumbing it down’ — just simplifying it a bit. By the way, the teacher hated you for it.

Easy Fix: Keep your self esteem in check — people will appreciate direct, simple language and direction over complex and fuzzy information. Today, most people recognize and admire people who keep things simple and straightforward. Remember, the Gettysburg Address (263 words in length) was delivered in two minutes. That’s your goal.

3. Complex communication works against you. You might not know it, but many people probably walk out of your presentations with more questions they came in with. Are many of your email directions followed up with multiple questions? Do people on your team go in the wrong direction frequently with their duties? It might be time for you to review HOW you speak to them — they might not totally understand your intentions.

Easy Fix: At the end of a presentation or meeting with staff, ask: “Any questions? Is there anything you want me to go over again? Is everyone clear?” Be earnest and push them for questions — and don’t give them a mental demerit if they do ask a question. That’s your job — to clearly inform, direct and motivate your troops.

P.S. I attended a great presentation years ago from a real professional who is one of the leaders in online design and communication – Larry Constantine. Check out many of his books at Amazon or his site.

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. Do you need to de-complexify your career? Let’s talk. I’ve worked with people from all over the world who wanted to take aggressive steps in their career — call me to schedule a complimentary session.

The post 3 Tips To De-Complexify Your Life. appeared first on Rich Gee Group.

3 Critical Skills of Effective Leaders.

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Great leaders translate vision into decisive action — a skill that’s especially vital in tough times. But what are those skills? Do you have a blind spot? Should you be doing more?

First off — great leaders do three things — no more, no less:

  1. They motivate their people.
  2. They deliver information when required.
  3. They help their people with obstacles.

That’s it. As a leader, if you find yourself doing anything else, you’re doing too much. Now let’s look at each one:

They motivate their people.

The most successful leaders are those with the best people skills, especially during the most difficult circumstances. Poor communication and interpersonal relationships routinely thwart leaders who are otherwise technically competent. In order to succeed, leaders must be fully engaged with the individuals who make up their organization. This means an array of capabilities like coaching, mentoring and how to give constructive feedback which reinforces the behavior and motivation of your peak performers. The best tool to learn how to motivate is Dale Carnegie’s: How to Win Friends and Influence People.

They deliver information when required.

What does this really mean? Incredibly efficient two-way communication. And the cruel joke is that most leaders had the chops to make their way up the ladder and succeed — now the skills that got them there (getting things done) have no place in leadership. You now have to communicate to your team to get things done. This is where most C- and VP level executives fail – you need to lead with greater impact by applying emotional intelligence to manage your team. The best tool to effectively communicate is Daniel Goleman’s: Emotional Intelligence: Why It Can Matter More Than IQ.

They help their people with obstacles.

Here’s the mistake all leaders make. When their people come to them with a problem — they spend time helping them brainstorm, choose and sometimes execute a solution. I’ve seen this happen time and time again. Great leaders ask their people to come to them when they have a problem, but they also require their people to come with a solution too. 80-90% of the time, that solution is usually the best one and the team member is further empowered to make those tough decisions. On the off chance (that 10-20%) that your people might be wrong, you’re there to help them investigate other options. For optimal delegation, seek out Michael Abrashoff’s: It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy.

At the end of the day, you need to build a leadership style that creates trust, sets a clear vision and guides your entire team toward greater performance and profit. 

The post 3 Critical Skills of Effective Leaders. appeared first on Rich Gee Group.

Your Communication Skills Stink – Part Two.

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Last week, I covered why communication is so important to business. Speaking with your clients, team, peers and boss are all critical to your success and are usually the nexus of problems when things go awry. See Part One here.

If you break down the structure of communication, it really is the transmission of information. You say something, I respond. I say something, you respond.

It’s a ‘Give & Take’ relationship, but sometimes the signal lines can be bad. The wires are compromised. Emotions get in the way.

And this can happen in a millisecond. It’s probably happened to you — you are speaking with someone and suddenly — they shut down, they get an angry look on their face, or they bite back with venom. It’s all happened to all of us — we chose the wrong word, or focused on the wrong example — and BAM! We get hit right in the nose. And it hurts.

Especially when communicating information. When selling to a prospect, instructing a team member, or speaking with a superior, one needs to be SO careful — here is the architecture of the conversation.

On one end is IDU — I Don’t Understand.
On the other is YDU — You Don’t Understand.

IDU is the state where the person begins to shut down because you are speaking about a subject they don’t know or understand. You are talking OVER their head. When it happens, the person starts to feel inferior or incompetent and they shut down.

YDU is the state where the person begins to get angry because YOU don’t know or understand their situation. You are talking PAST them. When it happens, the person starts to feel angry or contempt for you — they begin to interrupt or sit and stew with anger.

IDU is on one end of the spectrum and YDU is on the other end. Your job is to remain in the middle with your communication, giving them info while ensuring you don’t venture in IDU or YDU territory.

And the way to ensure this doesn’t happen is to:

  1. Watch for physical signals. They might start looking away or looking angry or impatient. They might not respond immediately or come back with a response that sounds frustrated or angry. On the phone, listen for typing or clicking — they are not listening, they are multi-tasking.
  2. Ask questions along the way. Like: “Are you with me so far?” or “Am I speaking too quickly?” or ” Do you want me to review any aspect of what I just covered?” or “Do you know this already?” This gives the receiver a chance to better understand the information and will quickly take you out of the IDU/YDU area.
  3. Paraphrase their response. When they do respond, paraphrase what you just heard. This will quickly take you out of the YDU end of the spectrum.

Communication is so critical for your success — make sure it is TWO-WAY!

The post Your Communication Skills Stink – Part Two. appeared first on Rich Gee Group.

How To Deliver GREAT Customer Service.

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I use shaving soap. Not shaving cream from a can. That’s for kids.

I’m a serious shaver — I use a shaving brush (Burma-Shave, antique), with a Merkur Model 180 razor, shaving cup with shaving soap.

I thought I would try a different company for my shaving soap. Since I like the smell of Bay Rum in the morning, I checked out Ogallala Bay Rum Company out of Nebraska.

I ordered their sampler for $6.25 which included six different shaving soaps — all made with bay rum, they included — Plain Bay Rum, Sandalwood, Sage & Cedar, Limes & Peppercorns, Lemon Grass, and Sweet Orange.

Now their site isn’t great — but it gets the job done. Immediately after my order, I received the customary email letting me know that my order has been processed and it’s on it’s way to me. The next day, I received another email including these lines:

“If we have the pleasure of serving you again in the future, please remind us that you are a returning customer….and you’ll get a little something extra with your shipment! (Actually you will this time as well!)We not only have good old-fashioned products…but good old fashioned service and customer appreciation!” (Additional products for free on my first order!)

“On another note, it is very much appreciated when someone lets us know how they discovered Ogallala Bay Rum. Was it a search for a specific product on EBay or Google… or some other search engine or web site referral? And if so, what product were you searching for? Such information will help us in our marketing efforts and help keep costs down for our customers. Any information you can provide by replying to this email is greatly appreciated!” (It doesn’t hurt to ask — and it probably saves them a lot of money and frustration understanding where their customers are coming from).

“We have special sales on our products through our store on occasion and like to let our customers know as soon as they are posted so they can be among the first to get a shot at some great bargains. Please send a blank email to the address below and you will be added to the list to get a “heads up” when such listings are posted.: (A polite way to ask for your email and retain you as a client).

I received the package within a few days (normal) and opened it up. What did I receive?

  • The six soaps. Not only were they bigger than expected, they were individually wrapped to keep them dry and fresh. Most soaps aren’t wrapped. Remember, these are samples.
  • A free bottle of their Bay Rum Air Freshener. Not only did it smell great, it’s made of two ingredients – Bay Rum and Water.
  • An up-sell postcard — alerting me of their Cream Can Supper products. Not only did it have a specific web address, it had a QR code which I used to learn all about it. (sounds yummy!)
  • A small thank-you card hand-signed — thanking me from a person named John. He said he “appreciated my business”.

How do you think I feel about Ogallala NOW? 

  • I will tell everyone I know about their products and customer service (this post is an example).
  • I will buy from them again (guaranteed).
  • I will have a good feeling about their company.

Don’t you want people reacting like me about YOUR brand? Sit down today and think about how you interact with your prospects and clients:

  • Do you communicate frequently to keep them abreast of what’s going on, what is happening, and when everything will be delivered and complete? OVER-COMMUNICATE.
  • Do you give away free stuff or more service than what the customer expected? START TODAY.
  • Do you communicate related offers and products? GET GOING ON THIS.
  • Do you send/give them a personalized and handwritten thank you note when the transaction/service is complete? IT’S EASY AND SIMPLE – DO IT.

Maybe you should try.

P.S. By the way, if you felt I was directing this only to entrepreneurs or company owners, you’re mistaken. Every corporate worker should also take note — when I say ‘customer service’, replace it with boss, peers, or team. It still works.

YOUR COMMENTS ARE APPRECIATED — LEAVE THEM BELOW — Rich

The post How To Deliver GREAT Customer Service. appeared first on Rich Gee Group.

3 Clues You’re About To Be Fired.

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You go to work every day. You put in long hours. You get your tasks done. Everyone is happy.

You think you’re doing a great job — your position is safe — your expecting that promotion or raise.

You’re WRONG.

A lot of people are in this mindset right now. Just keep your head down, do your work, don’t make waves, and good things will be coming your way. It’s the mistake many people are making.

All is well and good until there’s a knock on your door or you’re asked to a conference room at 7 AM. Oh look! It’s your boss with someone from HR!

What happened? What did I do? OMG — I’m let go?

Here are the three most prevalent clues one received when things start to get “hinky” at work:

1. Communication is severely restricted.

Suddenly, the people you rely on the most are suddenly not available. You set up meetings, they cancel. That crucial status update meeting you scheduled? Postponed. It seems many things around you are starting to circle and enclose you.

What to do: Start prodding and poking the communication bubble. Look for a way to ‘pop’ it. Sometimes people find they just need to alter the way they communicate and instantly everyone notices your message or concerns. Maybe other people are yelling and screaming — so they get the attention. You need to get it back.

2. Projects and initiatives you are spearheading are suddenly downgraded.

You’re at the top — everything is going fine and then, over a period of weeks or months, some of your projects are cancelled, you might lose a key resource, or the regular interest paid towards your work is moved from critical to on-hold.

What to do: Step back and take a broad view of your situation. Are all projects and initiative on hold? Maybe it’s just not you. But if it is, try to understand the WHY of the downgrade — maybe it was too expensive, moving too slow, or your project was too strategic, too out there. Maybe you really didn’t get the right buy-in from the important people at the top. Make that happen . . . today.

3. You get a ‘different’ vibe or tonality from your superiors.

Your great relationship with your boss suddenly changes. He/She speaks and directs you from email rather than meetings. Everything suddenly is in writing. His or her peers are standoffish or act weird around you.

What to do: I always start out by turning the mirror on myself. Is there anything I’m doing differently? Did I change anything? Sometimes, it could be as simple as a clothes-change or style modification. Second, check out if something personal is happening to your boss. Ask around or more importantly, ask them politely. You might find out their spouse is ill or their child was just diagnosed. Sometimes it’s not you.

Then again — It’s YOU.

If these things are happening and some of the suggestions don’t work, your name might be on a short list somewhere. If two or all three of these things are happening — start taking steps to secure possible new digs somewhere else. Get your resume in order, start reaching out to key influencers, and start getting out and meeting recruiters.

You’ve received a message — take action!

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. The alarm bells are ringing at work — and you don’t know what to do next. Don’t worry – you and I can work on it together so you instantly develop a plan of attack - Let’s talk. I’ve worked with thousands of people who wanted to take assertive steps in this area — call or email me to schedule a complimentary session.

Image provided by fczuardi at Flickr.

The post 3 Clues You’re About To Be Fired. appeared first on Rich Gee Group.

10 Simple Tips To Attract The Best Clients.

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Getting clients is easy, hard, fun, frustrating, energizing and enervating. Most of all, you never know what to expect — one day no one is saying yes and the next, you close five clients. Here are my ten top strategies I use every day to make clients knock on my door:

1. Communicate effectively with your potential client base.

You need a killer web site — not just one that sits there. It must actively reach out and grab prospects. So it will take a lot of work, but you’ll see results immediately. In addition, design great business cards, brochures (sometimes), and a powerful 30-second talk about what you do.

2. Work with people smarter than yourself.

This has two angles:

  1. If you don’t know how to execute something critical for your business, hire someone. I know it will cost money, but most people think they can do it themselves. Result: it takes forever to build/implement, it’s wrong, and then they ultimately hire someone to clean up the mess.
  2. Get clients who add to your knowledge base — help them in one area, but be a knowledge vampire and suck out key strategies, tips, and avenues you will embed into your company.

3. Develop a networking relationship with your competitors.

I actively court coaches, while most of my counterparts are wary and shun theirs. Not only is it a ‘good’ thing to do (embrace everyone), but you find the differences between your vocations and allows you to give referrals to one another.

4. Create packages to meet your client’s needs.

The first time out of the gate, you usually have to guess what your clients requires — so you need to remain flexible and change your offerings slowly. Initially, I used to coach for an hour, but found the extra 15 minutes turned into a coffee klatch, so I shortened my sessions to 45 minutes. It’s perfect — and if I really need extra time for an extra-special client, I have it.

5. Do pro-bono work for charitable organizations.

The bigger, the better. Not only does it position you in a wonderful light, it throws you into a mix of influencers who truly appreciate your skills. The more visibility you have, the more people know about you. In addition, always take on a number of pro-bono clients each month — it’s just the right thing to do.

6. Write an eBook for your target market — and give it away.

You need to harness the knowledge/experience in your brain and spread it out into the marketplace. Most businesspeople tend to hoard it like a miser — successful people freely expose it to the world and clients come banging at their door. It doesn’t have to be long — just put a few powerful ideas in a short article, give it a snappy title, and offer it for free on your site. Also, have copies made and hand it to anyone who breathes.

7. Set Up “Power Meetings”.

Master the act of  networking with the right people. Most men and women tend to meet with anyone — you’ll quickly find out there are many ‘time-wasters’ who might be fun initially, but in the end, suck valuable money from your pockets (time is money). You know who your target market is (if you don’t, call me) — chase and connect with them.

8. Work at least two hours a day to get clients.

“Rich are you crazy?” No, I’m not. You should be meeting, setting up lunches, expanding your website, talking on the phone and a myriad of other strategies to get clients. My motto — if business is good, slowly power down your marketing. If business is bad, rocket up your marketing. But always find at least two hours a day to keep your client pipeline full and healthy.

9. Master the cold call approach.

Face it — ultimately you will need to reach out to strangers to get the business you want. Don’t procrastinate and never do it — learn how to reach out to key targets, entice them, and get in front of them. If you do your homework, for every strikeout you will hit a home run (and sometimes a grand slam), trust me.

10. MCA – take massive action.

MCA stands for Massive Client Acquisition — the state of mind where you need to target, hunt, and capture large swaths of your client base. Take the necessary steps to grow your clientele — get out and network, reach out via a killer website, thrill people with your abilities, give away your intellectual capital, wear huge holes in your shoes, and lose your voice from all the talking you will do.

Bottom line: Think like a salesperson — you need to get up every day and get your butt out the door. Stop putting distance between you and your prospects — close the gap and you’ll have to begin turning them away.

What else do you do to get clients? If you’ve tried any of these tools, how did they work?

 

Image provided by Marjorie Lipan at Flickr.

The post 10 Simple Tips To Attract The Best Clients. appeared first on Rich Gee Group.

Top 10 Reasons Why You’re Not Getting A Job.

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As a business and career coach, I run into so many different people every day. I attend conferences and events, I run workshops and webinars, and I host team masterminds for all types of professionals. And guess what? When I talk to the unemployed, I’ve heard all the excuses why you don’t have a job. Here are the top ten realities of your job search today:

1. You’re waiting for the phone to ring or the limo to pull up to your house and whisk you off to your new position.

This is my #1 pet peeve when I host job-search workshops. People say they are busy, they’re sending out resumes, but the reality is they are mentally waiting for a knight in shining armor to whisk them away to a new cushy position. Guest what . . . it’s never going to happen. NEVER.

Unless you’re a recently fired CEO with massive connections to firms who want to hire you and subsequently ruin their company, no one is going to call and no one is driving up with a black stretch limo. Once you realize you are on your own and only YOU can change your situation, it’s time for a mental ass-kick to get your head on straight.

What To Do: You want an mental ass-kick? Start listening to motivational speakers to keep your mental energy level up and constant. Check out Zig Ziglar, Dale Carnegie, Jeffrey Gitomer, and my favorite Bennie Hsu at Get Busy Living Podcast. He’s the best!

2. You rarely go out.

You get up at 9 AM, you probably don’t take a shower, you get dressed in your old geriatric Adidas sweatsuit, and sit in front of your laptop. WRONG!

What To Do: Get up at 5 AM, go for a walk/run outside, take a shower, and get dressed in real clothes. You don’t like it? TOUGH. This is your workday and for the next 8-10 hours, I am your drill sergeant and you will deliver 110% looking for a job every Monday through Friday. Set up a schedule which takes you outside every single day. Meet people for coffee, hit the library, go to the gym, walk around the park. Strike up conversations with people — you never know who you will meet.

3. You check the web for postings, send out a few resumes, and watch Ellen, Rachael, and Jerry the rest of the day.

Unemployment is not a vacation. You have to attack your job search like any project you’ve ever delivered at work.

What To Do: You have to:

  • Focus on the marketplace - What companies are doing well? Where are the growth areas? Who are the movers and shakers?
  • Analyze your attributes against your competition – Do a SWOT (strengths, weaknesses, opportunities, threats) analysis on YOU. Figure out how you leverage your strengths and opportunities.
  • Develop key targets to go after – Analyze your commuting radius, find out all the potential industries and organizations within your circle, and begin to make a hit list.
  • Execute – Go after each one incrementally in a cascade pattern to ensure you are not inundated with tasks, but your search is progressing in a healthy fashion.

4. Your industry has changed.

You actually thought people were going to buy slide-rules FOREVER. Yes, that’s right, you’re industry is changing. And guess what? Everyone’s industry is changing. Some are morphing into other forms, some are merging, many are shrinking, and a lot are just plum going out of business. If you thought you could keep your job or profession for 30 years, I have a DeLorean to sell you.

What To Do: Figure out where your industry is going and either stick around for the very bumpy ride or jump off at the station for the next train. Get to thee library, my dear young minstrel and start understanding what is really happening in the marketplace. Read the WSJ, Medium, BusinessWeek, Fast Company, Inc, and Foundr. Also meeting with industry luminaries doesn’t hurt either.

5. You’re too old.

Where did the time go? You were having so much fun as an executive in a corner office working on strategy and mergers, you never saw the axe coming for you until it was too late. Now you’re 55 and no one wants you. Let me rephrase that — no 20-year old in HR wants you. The minute they do the college graduate math in their head (or on their calculator), your résumé is flying faster than a 767 into the circular file. And the funny thing is you keep doing it.

What To Do: Stop repeating something which doesn’t work and expecting something different. You have to get out of the HR/Recruiter trap and move up the ladder and meet/engage/schmooze the hiring managers. Go to industry events, reach out to them via LinkedIn/Twitter, and google their name to get to know them. Then reach out and try to meet them.

6. You’re too young.

Where did the time go? You were just in college wowing them with your 4.0 GPA and now no one will take your calls because you have no experience.

What To Do: It’s time for you to get some experience! You need to call in every chip on the poker table of life and have them connect you with possible paid intern/entry level positions. Let’s get real — you might have a little bit of knowledge, but your don’t have the experience to hit deadlines consistently, run a meeting, handle an angry client, manage a boss, or run a complex project. You have to take a small hit position/salary-wise and build up those talents before you really hit the big leagues of life.

7. You’re unrealistic about your position and your salary.

“Look, I was Vice President of Strategic Initiatives with a yearly base salary of $275K. Why doesn’t anyone want me?”

What To Do: There are a finite number of positions out there which might fit your position/salary requirements, but you will never find them in time. I know, you might run into them, but most likely, NOT. You have to be a bit flexible on the Who/What/Where/How Much in the current marketplace. Try to broaden your scope and see what else is out there. It might not be a VP position, or one drowning in strategy. It might be a bit lower than $275K a year — but then again, it’s higher than the $0/year you’re pulling in now (great tax benefits though).

8. You have a glass-half-empty mentality.

No one likes a whiner. I just spoke with a prospect this week who could not stop talking about all the bad bosses and decisions they’ve made in the past 10 years. The first rule of your job search: Never, ever, say bad things about your past. Not only does it cloud anyone’s opinion of you, it brings your mental state down into the basement.

What To Do: Start imagining what life would be like if you had that wonderful position RIGHT NOW. Where would you be? Who would you be working with? What would you be doing? How would you get there. Stop thinking and feeling guilty about the past and start preparing for your glorious future. Get your head half-full immediately.

9. You’re afraid of Thinking Big and reaching out to the real power-brokers.

No one is going to think big for you (except me). You hamstring your search and actions by being risk-averse. You’re afraid of rejection and will never put yourself in a position of actually touching key movers and shakers in your industry. No . . . you will continue to interview with 20-year-old HR reps who text more than they think and wonder why you don’t have a killer position.

What To Do: Get a piece of paper and write down what would be your PERFECT job. Now actualize it in your universe — find those companies who fit the bill and reach out to the key people who run those positions. The funny thing is . . . these same people are always on the lookout for new talent. You’re just not putting yourself onto their radar.

10. You’ve given up.

You’ve tried again and again to get a job offer, an interview or even a solid connection and it seems the cards are stacked against you. It’s been years since you’ve worked and you’re draining your savings account to keep your household afloat.

What To Do: You can always try again. Take a different tack, work on an alternate strategy, reach out to new people. In fact, I just worked with a client who was unemployed for two years and within three months, he had a number of offers and took an incredible job. You never know where your next break will occur.

Free image provided by iStockPhoto.

The post Top 10 Reasons Why You’re Not Getting A Job. appeared first on Rich Gee Group.


Your Communication Skills Stink.

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If you pare down your job or business — and take away all the extraneous stuff you do — the most important part is COMMUNICATION.

Simple, two-way and CLEAR communication. I give you information and I get your response. You tell me to do something and I tell you when I can get it done. I explain the merits of my products and services and you buy. And on and on and on.

Here’s the simple fact — it’s not as easy as it looks. In fact, some people tend to screw it up most of the time and wonder why they are being listened to or why their people or clients are not doing what they’ve been told. Do you find yourself saying:

  • “They just aren’t listening!”
  • “Why are my clients checking out?”
  • “Why do I tell my team one thing and they do another?”

If you catch yourself saying these and other choice phrases — you might need to tighten up your communication style.

Communication is a very complex process. When you communicate, you need to keep a sharp eye on the person you are communicating to. Why? There are so many signals where you need to modulate your communication to ensure they are understanding what you’re saying.

Communication is made up of two competing spheres:

  1. Facts & Information (F&I) – this is the ‘what’ of the conversation. And usually where you do a good job of transmitting.
  2. Emotions & Feelings (E&F) – this is the ‘why’ of the conversation. And usually where you do a bad job of transmitting.

To communicate effectively, you need to better balance the two. Most of the time, we spend 80-90% of our efforts in F&I and 10-20% in E&F. Unfortunately, in certain situations, you need to increase your E&F — but you don’t — and this is where communication breaks down.

Why does this happen? Because communicating facts and information are easy — you just blabber away. Emotions and feelings take a certain amount of restrain — you have to ask questions, listen, and react to the other person’s feelings and emotions. And that’s hard for most people. It’s the EQ (emotional quotient) of the conversation.

The bottom line — if you take the E&F into account and speak to it — your communication success will increase exponentially.

But how do you bridge that gap? Three steps:

1. Bring Them In.

Bring them into the conversation. If you find you are doing all or most of the talking, STOP. Start asking them questions, get their side of the conversation, issue, or situation. Then paraphrase what they said to ensure you are listening correctly, and then ask more questions. We tend to blabber on without a care about the person we are speaking with. One of my favorite phrases to use is “Tell Me More”. If that fails . . .

2. Ask Them A Permission Question.

Pause and then ask one of these permission questions:

  • May I offer a suggestion . . . ?
  • Can we further explore . . . ?
  • Would it be alright if . . . ?
  • With your permission, can we . . . ?

These permission questions immediately stop the conversation, reverse it, and allow you to better understand what’s going on in the head of the person you’re speaking with. If that fails . . .

3. Tell Them A Story.

One of the best ways to bridge the gap between Facts & Information and Emotions & Feelings is to tell a related story, example or scenario. It adds weight to the conversation and allows the person to visualize and mentally illustrate what you’re talking about.

Each of these steps allows the speaker — YOU — to better communicate, bring the client or team member into the conversation, and hopefully deliver better, faster and more clear communication to whatever you do.

POST YOUR QUESTIONS OR COMMENTS BELOW 

The post Your Communication Skills Stink. appeared first on Rich Gee Group.

Why Your Good Leadership Isn’t Great.

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Good To Great. An incredible book by Jim Collins — relates how certain companies overcame their obstacles and pushed themselves from being just good companies to the stars of their industry. It chronicles how they made the leap, what they did, and what they didn’t do.

How can you make the leadership leap with your team and go from just being a good leader (and that isn’t bad) to a great leader? Here are some basic qualities most leaders use and how to kick each one up a notch to great:

Integrity

When was the last time you really assessed YOUR performance? Do you stand by what you say? I’d like you to think back to three major or difficult decisions you had to make over the past year and review how did you make them? What was the result? Do you feel that you stayed true to your ethics and that your decision grew you as a leader in your organization?

Vision & Planning

How much of your time is focused on looking forward? Not just a few days or weeks, but months and years? How much of your time do you actually design personalized visions for your team — where you see them going?

Communication

What kind of communicator are you? Do you find yourself speaking more than listening? How can you communicate more effectively and efficiently in 2011? Do you know what talents and issues your team leaders have? How you can show them top-notch communication styles that they in turn can show their teams?

Persuasion, Motivation, & Coaching

What techniques do you use to get your teams to efficiently execute company strategy? Have you revisited your motivational and coaching behaviors? When was the last time you learned new ones? Do you treat everyone the same or do you personalize your coaching to ensure that you not only get 100% out of each person, but they in turn are encouraged to do more?

Adaptability

How did you handle adversity in the past few years? It’s been hard on a lot of us. What behaviors did you see come to the surface and which ones did you desperately need for certain circumstances? What tools do you have at your disposal to help you better adapt to changes in the marketplace and the competition?

Decision-making

Do you make fast decisions or really take your time? What effect does this have on the flow of work coming from your area? Are you a micromanager? What information do you rely on? What can you do differently in 2011 to make faster and more reliable decisions?

Most of all — it’s self-reflection. It’s taking the time and energy to understand your current behaviors and how they are working. If they work, but at your team member’s detriment, you might need to rethink some of your strategies.

Do you have any other areas that are critical to building GREAT leadership skills?

The post Why Your Good Leadership Isn’t Great. appeared first on Rich Gee Group.

Do You REALLY Know What The Problem Is?

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John lost his job a few months ago. And for some reason, he has no idea why he was let go instead of someone else. In addition, his interviews are not panning out and he’s getting nervous about his available prospects. The clock is ticking.

Mary is having a hard time communicating with her new team. For years, she has been an exemplary manager. But for some reason, her new team is not engaging and sometimes petulant. Projects are floundering.

Karen’s business is not 8 years old and has been growing year after year. For some reason, it’s been hard for Karen to stay focused on key areas of the business. And it’s hurting her bottom line. Her bookkeeper is beginning to notice.

I run into clients like John, Mary, and Karen all the time. And I’ll be honest, most of the time coaching them WORKS. But every so often, I get a client where there is a major hidden obstacle which eludes us. My coaching is affected and the client is frustrated.

That’s where Rich Gee Diagnostic Insight™ comes in.

Rich Gee Diagnostic Insight™ is one of the quickest ways to gain a clear picture into your current and past obstacles, whether they are technical, social, or emotional in nature. This insight can be used to develop appropriate coaching recommendations to Move You Forward.

We Identify YOUR Needs

The combination of proven assessment techniques and live professional evaluations provide a wealth of knowledge about an individual’s style of work. What are their values, what drives them, and what are the real obstacles standing in their way. With this understanding, appropriate coaching modifications can be put into place.

We Clarify Barriers To Entry

We will examine your social and professional functioning in light of your current and future milestones and goals. Using this information, we can develop effective strategies for managing people, stress, understanding relationships, controlling impulses, and getting focused at the job at hand.

We Personalize It For You

Rich Gee Diagnostic Insight™ will be tailored to meet the individual needs of your situation. Rich will use a combination of selected assessments, evaluators, and key resources to help you get a better understanding of what drives you and how we can move you forward ASAP.

LEARN MORE HERE >>

 

 

The post Do You REALLY Know What The Problem Is? appeared first on Rich Gee Group.

Establish A Personal Contract With Your Team.

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You work hard and so does your team. Sometimes, a mis-alignment of communication, interpretation, or expectations occurs. It happens.

It’s not a bad thing even if it happens once in awhile. But when it becomes a frequent occurrence, you begin to question your team’s ability to execute or your ability to communicate.

Then again, it might be another issue. You haven’t set clear communication, timing, and delivery standards with each of your team members (and in-turn having them matriculate it down to their staff).

It sounds hokey, but a simple contract (formal agreement) between parties makes this all go away. Why?

It gives everyone in your organization the ability to measure themselves against a pre-specified standard. And that’s important. If there is no bar, no ruler, no finish line, some (if not all) your team members will begin to develop their own measures. Or worse, they will aimlessly work without any sense of direction (it happens!).

Establishing a contract is simple. Some areas that might be included:

  • How often you will communicate with them and how they should communicate with you.
  • Who does what, where, and with whom.
  • Clearly communicating the Why of every situation and getting buy-in.
  • Clear task, activity, project and initiative deadlines.
  • Simple ‘business rules’ to guide a project.

It could be written (a set of simple statements on a wall) or verbally built into your organization’s consciousness — your choice. I know Nordstrom’s has a famous card they distribute to all of their employees — it’s powerful. Check it out. (Also check out The Nordstrom Way)

If you have these in place, you’ll see your organization run more smoothly. If not, a subtle undercurrent will develop of crossed expectations, bad communication and missed deadlines.

I’ve been there and it’s not pretty.

What type of ‘contract’ have you established with your team?

The post Establish A Personal Contract With Your Team. appeared first on Rich Gee Group.

10 Simple Tips To Attract The Best Clients.

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Getting clients is easy, hard, fun, frustrating, energizing and enervating. Most of all, you never know what to expect — one day no one is saying yes and the next, you close five clients. Here are my ten top strategies I use every day to make clients knock on my door:

1. Communicate effectively with your potential client base.

You need a killer web site — not just one that sits there. It must actively reach out and grab prospects. So it will take a lot of work, but you’ll see results immediately. In addition, design great business cards, brochures (sometimes), and a powerful 30-second talk about what you do.

2. Work with people smarter than yourself.

This has two angles:

  1. If you don’t know how to execute something critical for your business, hire someone. I know it will cost money, but most people think they can do it themselves. Result: it takes forever to build/implement, it’s wrong, and then they ultimately hire someone to clean up the mess.
  2. Get clients who add to your knowledge base — help them in one area, but be a knowledge vampire and suck out key strategies, tips, and avenues you will embed into your company.

3. Develop a networking relationship with your competitors.

I actively court coaches, while most of my counterparts are wary and shun theirs. Not only is it a ‘good’ thing to do (embrace everyone), but you find the differences between your vocations and allows you to give referrals to one another.

4. Create packages to meet your client’s needs.

The first time out of the gate, you usually have to guess what your clients requires — so you need to remain flexible and change your offerings slowly. Initially, I used to coach for an hour, but found the extra 15 minutes turned into a coffee klatch, so I shortened my sessions to 45 minutes. It’s perfect — and if I really need extra time for an extra-special client, I have it.

5. Do pro-bono work for charitable organizations.

The bigger, the better. Not only does it position you in a wonderful light, it throws you into a mix of influencers who truly appreciate your skills. The more visibility you have, the more people know about you. In addition, always take on a number of pro-bono clients each month — it’s just the right thing to do.

6. Write an eBook for your target market — and give it away.

You need to harness the knowledge/experience in your brain and spread it out into the marketplace. Most businesspeople tend to hoard it like a miser — successful people freely expose it to the world and clients come banging at their door. It doesn’t have to be long — just put a few powerful ideas in a short article, give it a snappy title, and offer it for free on your site. Also, have copies made and hand it to anyone who breathes.

7. Set Up “Power Meetings”.

Master the act of  networking with the right people. Most men and women tend to meet with anyone — you’ll quickly find out there are many ‘time-wasters’ who might be fun initially, but in the end, suck valuable money from your pockets (time is money). You know who your target market is (if you don’t, call me) — chase and connect with them.

8. Work at least two hours a day to get clients.

“Rich are you crazy?” No, I’m not. You should be meeting, setting up lunches, expanding your website, talking on the phone and a myriad of other strategies to get clients. My motto — if business is good, slowly power down your marketing. If business is bad, rocket up your marketing. But always find at least two hours a day to keep your client pipeline full and healthy.

9. Master the cold call approach.

Face it — ultimately you will need to reach out to strangers to get the business you want. Don’t procrastinate and never do it — learn how to reach out to key targets, entice them, and get in front of them. If you do your homework, for every strikeout you will hit a home run (and sometimes a grand slam), trust me.

10. MCA – take massive action.

MCA stands for Massive Client Acquisition — the state of mind where you need to target, hunt, and capture large swaths of your client base. Take the necessary steps to grow your clientele — get out and network, reach out via a killer website, thrill people with your abilities, give away your intellectual capital, wear huge holes in your shoes, and lose your voice from all the talking you will do.

Bottom line: Think like a salesperson — you need to get up every day and get your butt out the door. Stop putting distance between you and your prospects — close the gap and you’ll have to begin turning them away.

What else do you do to get clients? If you’ve tried any of these tools, how did they work?

 

Image provided by Marjorie Lipan at Flickr.

The post 10 Simple Tips To Attract The Best Clients. appeared first on Rich Gee Group.

Why Your Good Leadership Isn’t Great.

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GTG

Good To Great. An incredible book by Jim Collins — relates how certain companies overcame their obstacles and pushed themselves from being just good companies to the stars of their industry. It chronicles how they made the leap, what they did, and what they didn’t do.

How can you make the leadership leap with your team and go from just being a good leader (and that isn’t bad) to a great leader? Here are some basic qualities most leaders use and how to kick each one up a notch to great:

Integrity

When was the last time you really assessed YOUR performance? Do you stand by what you say? I’d like you to think back to three major or difficult decisions you had to make over the past year and review how did you make them? What was the result? Do you feel that you stayed true to your ethics and that your decision grew you as a leader in your organization?

Vision & Planning

How much of your time is focused on looking forward? Not just a few days or weeks, but months and years? How much of your time do you actually design personalized visions for your team — where you see them going?

Communication

What kind of communicator are you? Do you find yourself speaking more than listening? How can you communicate more effectively and efficiently in 2011? Do you know what talents and issues your team leaders have? How you can show them top-notch communication styles that they in turn can show their teams?

Persuasion, Motivation, & Coaching

What techniques do you use to get your teams to efficiently execute company strategy? Have you revisited your motivational and coaching behaviors? When was the last time you learned new ones? Do you treat everyone the same or do you personalize your coaching to ensure that you not only get 100% out of each person, but they in turn are encouraged to do more?

Adaptability

How did you handle adversity in the past few years? It’s been hard on a lot of us. What behaviors did you see come to the surface and which ones did you desperately need for certain circumstances? What tools do you have at your disposal to help you better adapt to changes in the marketplace and the competition?

Decision-making

Do you make fast decisions or really take your time? What effect does this have on the flow of work coming from your area? Are you a micromanager? What information do you rely on? What can you do differently in 2011 to make faster and more reliable decisions?

Most of all — it’s self-reflection. It’s taking the time and energy to understand your current behaviors and how they are working. If they work, but at your team member’s detriment, you might need to rethink some of your strategies.

Do you have any other areas that are critical to building GREAT leadership skills?

The post Why Your Good Leadership Isn’t Great. appeared first on Rich Gee Group.

Establish A Personal Contract With Your Team.

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You work hard and so does your team. Sometimes, a mis-alignment of communication, interpretation, or expectations occurs. It happens.

It’s not a bad thing even if it happens once in awhile. But when it becomes a frequent occurrence, you begin to question your team’s ability to execute or your ability to communicate.

Then again, it might be another issue. You haven’t set clear communication, timing, and delivery standards with each of your team members (and in-turn having them matriculate it down to their staff).

It sounds hokey, but a simple contract (formal agreement) between parties makes this all go away. Why?

It gives everyone in your organization the ability to measure themselves against a pre-specified standard. And that’s important. If there is no bar, no ruler, no finish line, some (if not all) your team members will begin to develop their own measures. Or worse, they will aimlessly work without any sense of direction (it happens!).

Establishing a contract is simple. Some areas that might be included:

  • How often you will communicate with them and how they should communicate with you.
  • Who does what, where, and with whom.
  • Clearly communicating the Why of every situation and getting buy-in.
  • Clear task, activity, project and initiative deadlines.
  • Simple ‘business rules’ to guide a project.

It could be written (a set of simple statements on a wall) or verbally built into your organization’s consciousness — your choice. I know Nordstrom’s has a famous card they distribute to all of their employees — it’s powerful. Check it out. (Also check out The Nordstrom Way)

If you have these in place, you’ll see your organization run more smoothly. If not, a subtle undercurrent will develop of crossed expectations, bad communication and missed deadlines.

I’ve been there and it’s not pretty.

What type of ‘contract’ have you established with your team?

The post Establish A Personal Contract With Your Team. appeared first on Rich Gee Group.


3 Critical Skills of Effective Leaders.

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Great leaders translate vision into decisive action — a skill that’s especially vital in tough times. But what are those skills? Do you have a blind spot? Should you be doing more?

First off — great leaders do three things — no more, no less:

  1. They motivate their people.
  2. They deliver information when required.
  3. They help their people with obstacles.

That’s it. As a leader, if you find yourself doing anything else, you’re doing too much. Now let’s look at each one:

They motivate their people.

The most successful leaders are those with the best people skills, especially during the most difficult circumstances. Poor communication and interpersonal relationships routinely thwart leaders who are otherwise technically competent. In order to succeed, leaders must be fully engaged with the individuals who make up their organization. This means an array of capabilities like coaching, mentoring and how to give constructive feedback which reinforces the behavior and motivation of your peak performers. The best tool to learn how to motivate is Dale Carnegie’s: How to Win Friends and Influence People.

They deliver information when required.

What does this really mean? Incredibly efficient two-way communication. And the cruel joke is that most leaders had the chops to make their way up the ladder and succeed — now the skills that got them there (getting things done) have no place in leadership. You now have to communicate to your team to get things done. This is where most C- and VP level executives fail – you need to lead with greater impact by applying emotional intelligence to manage your team. The best tool to effectively communicate is Daniel Goleman’s: Emotional Intelligence: Why It Can Matter More Than IQ.

They help their people with obstacles.

Here’s the mistake all leaders make. When their people come to them with a problem — they spend time helping them brainstorm, choose and sometimes execute a solution. I’ve seen this happen time and time again. Great leaders ask their people to come to them when they have a problem, but they also require their people to come with a solution too. 80-90% of the time, that solution is usually the best one and the team member is further empowered to make those tough decisions. On the off chance (that 10-20%) that your people might be wrong, you’re there to help them investigate other options. For optimal delegation, seek out Michael Abrashoff’s: It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy.

At the end of the day, you need to build a leadership style that creates trust, sets a clear vision and guides your entire team toward greater performance and profit. 

The post 3 Critical Skills of Effective Leaders. appeared first on Rich Gee Group.

Developing The CEO Within You.

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You’re moving on up.

Making your way up the ladder, dodging bullets, using every last bit of your intellect and motivation to deftly ingratiate yourself with key decision-makers.

It’s a high-wire balancing act many executives go through to grab the golden ring. What are some of the techniques used? Based upon many hours of advisory with C-Level clients, here are the two major tenets that bubble to the top:

IQ – Intelligence Quotient (or Tactical Intelligence)

You have to have the chops, the intellect, the experience, and knowledge to make it through the first hurdle. It’s that simple. Many executives whine and complain when they hit a very real glass ceiling, but in the end, it’s their fault. They haven’t done the requisite homework and they’re trying to bribe the teacher with an apple. Bottom line, you have to put in the hours, the sweat and tears to adequately build a firm foundation of tools to leverage in the myriad of situations that arise. Some are:

  • Financial – This is all-important – I can’t tell you how many executives I would watch sit in meeting and clearly see they had no idea what was in front of them on our financial projections. Know this area cold.
  • Operational – Know how the organization works inside and out. Sit at home and map out your operational chain from start to finish. Where are the dependencies? What past decisions are holding the company behind? What areas might take the company to the next level? If you are unsure or unclear about one or more of these connections, talk to your people and LEARN.
  • Marketplace – What’s happening in the outside world? Who are the key players? What are the market forces at work – are they playing fair or are they slowly (and possibly illegally) undermining your position. Think holistically. Get out there and mix with your peers, understand the levers that make the world go round. What is the competition doing and how do you master the game of chess with them every day?

EQ – Emotional Quotient (or Emotional Intelligence)

This is where most C-Level executives fail. What got them to this position (IQ) is now failing them. For some positions (CFO, CIO), all their hard work to make it to the table is now useless when they need to use skills other than IQ:

  • Communication – Communicate clearly and concisely. But communication is a two-way street, you need to listen too.  Listening is an art – shutting your mouth (and mind) to focus your full attention to those who are giving you critical information.
  • Motivation – Every word, every order, every instruction must be nicely wrapped to motivate your people. Of course, sometimes you have to bark, but if you find yourself barking most of the time, step back and see how to manipulate your direct report’s levers so they want to make things happen and not undermine you. How do you grow your direct reports, your staff, and your organization through motivation?
  • Empathy – The hardest one of all – in addition to communication (which is overt), understand those signals to allow you to ‘listen in’ and help your people with their problems and obstacles. Ferret out those signals and dive into what is holding them back and help them. You also have to be patient to allow the natural flow of the company to run it’s course. Too many executives forget there are forces you cannot control.
  • Sales – You have to have the ability to mix all three of these areas together and move people into action inside your organization and outside too (prospects into clients, retention and extension of current clients).

Here’s a great book to read on this topic.

What other elements do you feel play a key role in defining you as CEO material?

The post Developing The CEO Within You. appeared first on Rich Gee Group.

3 Tips To De-Complexify Your Life.

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Decomplexify Your Life

Okay, ‘Complexify’ is not a real word. 

But it should be. Because we all complexify our careers, our business, and our lives with excess baggage.

Most of my time in corporate and coaching is spent wading through this morass of baggage to get to that shiny nugget of an idea.

For years, I was the one in the meeting trying to understand a needlessly complex presentation or product. All because the presenter was trying to impress their audience by making the communication more complex. They used lots of big words. Volumes of charts. Slide upon slide of bullets.

So here are my commandments:

1. Complex communication is lazy. Usually, if people complexify their presentation, it’s because they haven’t thought the entire presentation through. They haven’t put themselves in the audience’s seat to view the presentation. In fact they add slides, graphs, bullets, and garbage to their communication because they are afraid of missing anything — so they just add everything. It’s like going on a trip — you’re afraid of not having the right clothes — so you bring them all.

Easy Fix: Edit, edit, edit. You need to revise constantly with an eye to shortening your communication – make it more concise – keep it clean and simple.

2. Complex communication doesn’t make you look smarter. So many executives and business owners try to be clever with their communication. They feel their college and grad school education is best portrayed with a complex and mellifluous vocabulary. The more the better. They will happily drop a report or presentation with 75 slides to give the effect they are a hard worker — just like in school when they dropped a 20 page paper on the teacher’s desk. I’m not advocating ‘dumbing it down’ — just simplifying it a bit. By the way, the teacher hated you for it.

Easy Fix: Keep your self esteem in check — people will appreciate direct, simple language and direction over complex and fuzzy information. Today, most people recognize and admire people who keep things simple and straightforward. Remember, the Gettysburg Address (263 words in length) was delivered in two minutes. That’s your goal.

3. Complex communication works against you. You might not know it, but many people probably walk out of your presentations with more questions they came in with. Are many of your email directions followed up with multiple questions? Do people on your team go in the wrong direction frequently with their duties? It might be time for you to review HOW you speak to them — they might not totally understand your intentions.

Easy Fix: At the end of a presentation or meeting with staff, ask: “Any questions? Is there anything you want me to go over again? Is everyone clear?” Be earnest and push them for questions — and don’t give them a mental demerit if they do ask a question. That’s your job — to clearly inform, direct and motivate your troops.

POST YOUR QUESTIONS OR COMMENTS BELOW

P.S. Do you need to de-complexify your life? Let’s talk. I’ve worked with people from all over the world who wanted to take aggressive steps in their life — contact me to schedule a complimentary session.

The post 3 Tips To De-Complexify Your Life. appeared first on Rich Gee Group.

The Best Tool To Communicate Effectively With Your Manager.

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Communication

Everyone has a manager/boss. Even if you are in business on your own, someone is out there plucking the puppet strings of your career.

I work with a myriad of people who have incredible success and terrible issues with their manager. Some bosses are insane, some are saints, some are psychotic, and some are surprisingly normal.

One area I find where most people begin to see the cracks appear in their relationship concerns how they communicate with their manager.

Healthy, regular communication will always ameliorate any potential situation, ensure problems are addressed, and steps are taken in a reasonable amount of time.

Things go wrong when people forget two-way communication resembles a tug-of-war with a huge rope. When one side doesn’t communicate and pulls away, the other side needs to fill the void, take up the slack, and increase their communication.

So how do you do it? Here are some simple rules:

  1. Regular — schedule it on their calendar; meet with them (face to face) to discuss what’s happening.
  2. Short — make it a 10-15 minute meeting; the shorter, the better — focus on the tactical.
  3. Stick to business — cover what you’re working on and discuss next steps. Use an update sheet (1 page) to document what is discussed.

Here’s a great email/paper template I offer to my clients (Rule: Only 1 Page):

1. Accomplishments (from last week):

  • Accomplishment 1 (keep each bullet point short)
  • Accomplishment 2 (keep it less than 5-7 words)
  • Accomplishment 3 (easy to scan)

2. Activities for this week:

  • Project 1 (projects to be completed this week)
  • Project 2
  • Project 3

3. Long-Term Projects (in the near future):

  • Project – Due Date (must have due dates)
  • Project – Due Date
  • Project – Due Date

4. Concerns & Issues:

  • Issue 1 (talk about obstacles)
  • Issue 2 (come with solutions)
  • Issue 3

This template allows you to document your progress and ensure there are no crossed expectations about what you do and what your manager wants you to do. In addition, when you have 52 of these sheets in a binder, reviews go so much easier because you have a syllabus of accomplishments to choose from.

If you meet regularly with your manager (say weekly) for 10-15 minutes and use the recommended template, your relationship will strengthen and soar.

I’ve even suggested this template for attorneys to keep their clients up-to-date on their progress. It actually helps when their retainer runs out and the client asks ‘what have you been doing?’ — you now have a weekly documented process to bypass these uncomfortable conversations (and ultimately when you discount your fees because they’re angry).

What do you use to update your manager/client on your progress?

The post The Best Tool To Communicate Effectively With Your Manager. appeared first on Rich Gee Group.

You Can Be The Best You Can Be.

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Be The Best You Can Be

I came up with a simple and powerful tool the other day. I was standing in my office in front of a large Post-It notepad sheet with a red sharpie in my hand (red delivers intention!) — and the ideas just flowed. What did I come up with to help you be the best?

To be the best you can be, there are four stages to success — Find Me, Want Me, Sell Them, Close Them. This works for the corporate executive, to the aspiring entrepreneur, all the way to the person in transition. It’s simple, it’s direct, and it works. Let me explain each one:

STAGE ONE: FIND ME

We go through our lives partially hidden to key influential people and once-in-a-lifetime opportunities. We either sit at our desk toiling away, make cold calls to people who don’t want our services, or hide at home and send out electronic résumés to closed positions. And we wonder why we aren’t moving up, getting the best clients, or landing that dream job. It’s frustrating.

The best businesses are easy to find – a big sign, the best location — the ability to stand out and be a billboard so millions of people can see you:

  • Executive: When was the last time you introduced yourself to the leaders in you organization? Do they know you?
  • Business Owner: New signage, new website, new branding — getting out and touching lots of people?
  • Transitional: Keywords on LinkedIn, writing articles, hitting industry meetings, hitting the library?

STAGE TWO: WANT ME

Okay — now we are being seen by the powers that be. What do we do now? We want them to WANT US. How do we do that?

You need to develop your own personal brand that will engage your audience and get them to see your ability, your product, and your talents:

  • Executive: What can you do to really help your company? If you’ve done it, do you brag about it? Be bold.
  • Business Owner: What one thing do you do that can change people’s lives or fill a hole in their life? Spotlight your brand.
  • Transitional: Polish your image and brand – hit the gym, change your fashions, and show them what you can do for them. No begging.

STAGE THREE: SELL THEM

They’ve seen us and they want us. It’s time to sell them and show them we are the best choice (this is where most fail).

You need to develop an iron-clad delivery that will make them better understand what you can do for them and that you’re the only person on this earth who can do it. Find the BURNING issue that keeps them awake at night and show them how you will solve it.

  • Executive: Think big – what are the real issues your company/industry are facing right now? Figure out some powerful solutions.
  • Business Owner: Who are your biggest/best customers? What aren’t you doing for them that will change their life?
  • Transitional: It’s not what you did – it’s what you can do for them RIGHT NOW. Pinpoint what that is and deliver it.

STAGE FOUR: CLOSE THEM

Everyone forgets this one. They market, produce the itch, and make the sale — then they forget to close or leave them hanging.

Once you’ve sold them — get them to sign on the dotted line. Don’t feel that it’s their job to jump into the boat after you’ve hooked them — take them off your line and place them nicely in your cooler.

  • Executive: Once they are interested in you — try to offer yourself to help them with a major initiative or pitch. You have the time.
  • Business Owner: Once they are sold — make the closing process simple, easy, transparent, and fluid. It should be pleasurable for the customer.
  • Transitional: Ask for the job. Get them to commit. Show them that you can leave for a better opportunity. Sign on the dotted line.

If you stick to this method and produce key deliverables for each stage — I promise you — you will be THE BEST YOU CAN BE.

By The Way — To be your best, listen to our weekly podcast!

The post You Can Be The Best You Can Be. appeared first on Rich Gee.

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